Tracy Jalbuena, MD, MA


Tracy Jalbuena, MD, MA, is Director of Care Experience at Call9, tackling issues as diverse as the development of an onboarding strategy for newly hired clinical providers and the creation of clinical guidelines for Call9’s unique practice environment. Dr. Jalbuena has a Master’s Degree in Sociology from the University of Arizona, where she focused on the structural determinants of gender inequality and social movements. She obtained her M.D. from the University of North Carolina at Chapel Hill and graduated from Emergency Medicine residency at Ohio State. She has served as Regional Medical Director of Emergency Medical Services for a tri-county area in her home state of Maine, and as a member of the Maine EMS board helped determine statewide EMS policy and conduct statewide quality improvement initiatives.

Dr. Jalbuena has practiced Emergency Medicine in a low-resource rural community hospital, utilizing telemedicine in that environment for both trauma and stroke care. She is a systems-level thinker who is committed to and thrives on innovation in the delivery of medical care to improve her patients’ lives.