Taylor Ouellette, PHR, SHRM-CP


Taylor Ouellette is the SVP of People Operations at Call9. As a strategic, passionate business woman, she has provided advisory services across several industries, including healthcare, finance and education. Ouellette’s passion for business, people, and operations—and her commitment to serving as a mentor for several rising People Operations professionals who mirror her hunger for business and people—has enabled her to quickly climb the ranks in the healthcare industry as a trusted People Operations leader.

Prior to Call9, Ouellette was responsible for leading several major Human Resources and Operations initiatives at Cataldo Ambulance Service Inc., including growing the organization to more than 900 employees. She joined the senior leadership team at Call9 in 2018 as the Head of People Operations after serving in a consulting role since 2016.

Ouellette earned a B.S. in Human Resources Management from Salem State University. Recognizing the importance of being a strategic partner and advisor for the CEOs she works with, she obtained her M.B.A. in Leadership. Her tactical approach, passion and innate leadership ability and experience enables her to successfully lead Call9 into the future.